While information is an important element in our ability to provide superior service, our most important asset is our customers trust. Keeping customer information secure, and using it only as our customers would want us to, is a top priority for all of us at The Houses Daylesford. This Privacy Policy will apply to any personal information you provide to us:

• When making a booking with us, online or directly
• Via other online sites operated by The Houses Daylesford or associated companies and its contractors
• Under any other agreement or arrangement
• This Privacy Policy will also apply to any information about you that is provided to us by someone else.

What information do we collect

The types of personal information that we collect from you will depend on the circumstances of collection and on the type of service you request from us. The type of information we will collect about you includes:

• Your name
• Address
• Telephone numbers
• Email address
• Drivers Licence number and expiry date
• Location details
• Credit Card number and expiry date.
• We will never collect sensitive information about you without your express consent.

How do we collect information?

We may collect personal information about you when you deal with us over the telephone, send us correspondence (letter, fax or email), visit our websites or when you have contact with us in person.

As well as collecting information directly from you, there may be occasions when we collect information about you from a third person. For example:

• From people making bookings on your behalf
• From market research companies contracted by us to obtain information so that we may improve products and services.
• How we use your personal information?

We generally collect your personal information for the following purposes:

• To process your accommodation booking or other service requested
• To conduct marketing activities and to conduct market research.
• Some of the personal information we collect is essential for us to be able to accurately identify who is using the service. Other types of information we collect help us to profile who is using our -services and what their interests are.

Third Party Disclosure

We may disclose your personal information to third parties, for example, to our contractors to whom we contract out certain services. We engage third party contractors to perform services for us which involves the contractor handling personal information we hold. For example, we currently engage third party contractors to:

• Clean accommodation provided
• Provide personal body treatments i.e. massages etc.
• Supply floral arrangements
• Provide catering services or dinner reservations
• Bicycle and motorbike hire
• Vehicle transfers
• Supply other personal services requested by you
• Provide electronic funds transfer services, credit card account processing and related services
• Collect commissions payable to us
• Conduct market research.

In these situations, we prohibit the third party contractor from using personal information about you except for the specific purpose for which we supply it. They are not permitted to retain any customer information after they have completed their contracted obligations. We will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

We will, on request, provide you with access to the information we hold about you, unless there is an exception which applies under the National Privacy Principles, including for the purpose of correcting or updating that information.

We may recover from you our reasonable costs of supplying you with access to this information.

Your request to provide access to this information will be dealt with in a reasonable time.

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

How we use the Personal Information we collect about you

We use the Personal Information we collect about you for our business functions and activities, which may include the following:

1.(a) to communicate with you and provide you with information, products or services you have requested, via The Houses Daylesford Website or otherwise;

(b) to manage and administer your account including in relation to your subscription, use of the The Houses Daylesford Website or to answer any enquiries you may have about your account;

(c) to promote and market our products and services to you;

(d) to arrange for services to be provided by third parties;

(e) to personalise and customise your experiences in our houses

(f) to help us research the needs of our customers, and to gain a better understanding of your needs and the needs of customers generally;

1.2 We may be also disclose your Personal Information if we are required to do so by law.

1.3 We may collect and use your Personal Information for other purposes not listed above. If we do so, we will make it known to you at the time we collect or use your Personal Information.

1.4 We will only collect and use your Personal Information in accordance with this Privacy Policy.

1.5 If you choose not to provide your Personal Information to us for the purposes set out in this Privacy Policy, we may not be able to undertake certain activities for you such as providing you with requested information, products or services.

Marketing

2.We may use your Personal Information to provide you with marketing material about us, our services, or products that we think may be of interest to you. We do not disclose any personally identifiable information of our users to advertisers.

2.2 You may opt-out of receiving marketing information from us at any time by:

(a) clicking on the “Unsubscribe” link included in any marketing email you receive from us; or

(b) contacting us as specified in clause 12.

2.3 Unless otherwise specified in this Privacy Policy, we or our Website/The Houses Daylesford host will not disclose any of your Personal Information to any other organisation unless the disclosure is required by law or is otherwise permitted by the Privacy Principles.

MailChimp Privacy

The Houses Daylesford uses MailChimp to provide electronic newsletters to subscribers.

In distributing newsletters, MailChimp will collect personal information from you, including email addresses you have provided to The Houses Daylesford for the purpose of receiving electronic updates, and all information relating to those email addresses. MailChimp also uses cookies, web beacons and Flash player codes to collect information about

• when you access the The Houses Daylesford electronic newsletters;
• your browser type and version;
• your operating system and other similar information.

For more information on the information MailChimp will collect, please refer to the MailChimp’s Privacy Policy and the MailChimp Terms of Use.

MailChimp will use the information collected from you for the purpose of hosting the online platform to enable The Houses Daylesford to create, send and manage electronic newsletters. MailChimp will also use this information to measure the performance of The Houses Daylesford email campaigns.

MailChimp may transfer this information to its contractors or other third parties who process the information on MailChimp’s behalf, or where otherwise required to do so by law.

MailChimp is based in the United States of America (USA) and is subject to the laws of the USA. Your information (including your IP address) will be transmitted to and stored by MailChimp on servers located outside Australia.

By signing up to electronic newsletters about network updates, partnerships and deals, you consent to your personal information being collected, used and disclosed as set out in these terms and conditions, and in MailChimp’s Privacy Policy and Terms of Use;

• consent to your personal information being sent and stored overseas, and acknowledge that Australian Privacy Principle 8.1 contained in Schedule 1 to the Privacy Act 1988 (Cth) will not apply to the use of the information;
• acknowledge that MailChimp is not subject to the Privacy Act 1988(Cth) and you will not be able to seek redress under the Privacy Act 1988 (Cth) for any privacy breaches by MailChimp but will need to seek redress under the laws of the USA.

You can unsubscribe from The Houses Daylesford electronic newsletter at any time by selecting the “unsubscribe” option in every email sent to you by MailChimp.

If you have any questions or concerns relating to the use of your personal data please contact stay@thehousesdaylesford.com

Transfer of information overseas

We will obtain your consent before transferring any of your information to third parties overseas.

Resolving your concerns

If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used, please forward your request, complaint or query to our address: 3 Howe Street, Daylesford Victoria 3460 or email us at stay@thehousesdaylesford.com You may also telephone us on +61 5348 2008.

Changes to this Privacy Policy

We may amend this Privacy Policy as our business requires or the law changes. Any changes to this Privacy Policy will be updated on www.thehousesdaylesford.com periodically to ensure that you have access to our most current Privacy Policy.