Frequently Asked Questions

You can book directly through our website for the best available rates and exclusive offers. If you have any questions before booking, our team is always happy to help.

Booking directly with The Houses Daylesford gives you access to the best available rates, direct communication with our team, and personalised assistance before and during your stay.

Please note that any request to change your booking dates is treated as a cancellation and is subject to our cancellation policy. We recommend reviewing our Terms & Conditions before requesting any amendments.

Please refer to your booking confirmation or our Terms and Conditions or contact us if you have any questions.
View Terms and Conditions

No. A 50% deposit is required at the time of booking to secure your reservation. The remaining balance is due 30 days prior to your arrival.

Your arrival information, including access instructions, will be emailed to you prior to your stay.

Yes. All of our properties offer convenient self check-in.

Yes. With self check-in, you can arrive later in the evening if required.

Due to cleaner responsibilities across all our properties, check in time is 3:00 pm and check out time is 10:00 am.

Absolutely. Simply book your preferred property online, or contact us if you need help choosing the perfect home.

Standard check-in is from 3:00 pm.

Standard check-out is by 10:00 am.

Yes. All beds are made with quality linen, and towels are provided for every guest.

Some of our properties offer flexible bedding configurations, allowing king beds to be split into king single beds.
If you’d like the beds split, please let us know at the time of booking or at least 14 days prior to your arrival. 
We will confirm whether this option is available at your chosen property.

Yes. Complimentary toiletries are supplied in all our properties.

Yes. Complimentary Wi-Fi is available in all of our properties.

Yes. Our kitchens include cookware, crockery, cutlery, glassware, cooking utensils and appliances so you can comfortably prepare meals during your stay.

Many of our homes feature espresso coffee machines. Please refer to the individual property listing for specific amenities.

Most properties include a selection of complimentary tea and coffee, along with a small range of pantry essentials. Please refer to your property’s listing for details.

Yes. Hairdryers, irons and ironing boards are provided for your convenience.

Yes. Our homes are equipped for year-round comfort with heating, and many also include air conditioning. 
Please refer to your property’s listing for details.

Properties with wood fireplaces are supplied with firewood during the cooler months.
We leave enough firewood for ambiance on your arrival, if require more wood, both service stations in Daylesford sell bags of firewood for your convenience.

Yes. Most properties include complimentary on-site parking.

Selected properties are pet friendly. Please check the individual property listing before booking.
View Pet Friendly Properties

If staying in a pet-friendly property, we ask that pets are supervised, cleaned up after, and kept off furniture unless otherwise advised.

Many of our homes are ideal for families. Please contact us if you would like recommendations.

These may be available at selected properties. Please enquire before your stay. Or happy for you to bring your own.

We offer a range of spacious homes perfect for family gatherings, group getaways and corporate retreats and executive escapes.
View Corporate/Conference Accommodation

Yes. If you’re travelling with a larger group, we would be happy to recommend nearby properties that can be booked together.

No. The number of guests staying at the property must not exceed the number confirmed on your booking.

Please contact us before your arrival if you expect visitors, as conditions may apply depending on the property.

Our homes are intended for accommodation only. 
Parties, weddings and events are not permitted.

No. All of our properties are smoke-free indoors.

We simply ask that you wash and put away dishes, empty rubbish into the appropriate bins, and leave the property in a tidy condition. If you have used the BBQ, please ensure it has been cleaned before departure.

Please contact our team as soon as possible during your stay so we can assist and resolve the issue promptly.

Please use the filters on our website or browse individual property pages to find homes with spa baths or outdoor hot tubs.
View Properties with Spa Baths
View Properties with Outdoor Spa Pools

Many of our homes feature cosy wood fireplaces or gas fireplaces. Please refer to each property’s amenities.
View Properties with Indoor Fireplaces
View Properties with Outdoor Fire Pits

Selected properties include private pools. Visit the property pages to view all available features.
View Properties with Swimming Pools

Some properties offer EV charging facilities. Please check the property listing or contact us before charging an electric vehicle, as not all homes are equipped for this.
View Properties with EV Chargers

Many of our homes are within walking distance or only a short drive from Daylesford’s cafés, restaurants, shops and attractions.

Daylesford is famous for its mineral springs, award-winning restaurants, wineries, boutique shopping, gardens, walking trails and spa experiences.

Yes. We strongly recommend booking restaurants well in advance, particularly on weekends, public holidays and during peak periods.

Absolutely. Our team loves sharing local recommendations to help you make the most of your stay.